itil certification practice test

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ITIL Foundation 2011 Certification

What is ITIL?

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL best practices are currently detailed within five core publications:  

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement.

These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

What are the qualification levels of ITIL?

Qualification level details can be found at

What is ITIL Foundation Level Certification?

The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL.

If anyone want to progress to the next level within the ITIL qualifications scheme, the ITIL Intermediate level, one need to have first passed the ITIL Foundation qualification.

Who can take the ITIL Foundation level certification?

The ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject.

For more information on exam details visit:  ITIL Foundation Practice Exams