212-16-practice-test

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Customer Relationship management (212-16) practice exams

Practice test vendor Total number of questions Number of questions in demo Test Revision, file size Price Practice exam page

*Price, number of questions, and file size are as per the vendor's website, and likely to get modified from time to time. Please check with the vendor's website for current information. Any corrections or updates may please be sent to webmaster[at]practicetests.info

CONTENTS

  • Exam Details
  • Exam Information
  • References

Customer Relationship Management Exam Details

Customer Relationship Management is one of the exam that can be chosen out of others available to obtain CEP (Certified e-Business Professional) Certification.

Customer Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the infrastructure for customer support in an e-business environment.

Exam Objectives include the following

  • Overview of CRM
  • Developing a Customer Strategy
  • Customer Lifecycle Management and Lifetime Value
  • CRM Technology
  • Operational CRM , Analytical CRM , Collaborative CRM
  • CRM Project Management
  • Building a Business Case for CRM

Exam Information

  • Passing score : 70%
  • Duration of the exam : 3.5 hours
  • No of Questions : 170 questions
  • Test Format : Multiple choice

References

http://www.eccouncil.org/certification/exam_information/crm_exam_(212-16).aspx