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<p>Created page with &quot;== IBM Certified Solution Advisor - Tivoli Service Delivery and Process Automation Solutions 2009 == === Introduction === The candidate with this certification is a person who identifies opportunities and influences direction for IBM IT Service Management solutions within the customer environment and is responsible for educating and influencing key decision makers. === Overview === &#039;&#039;&#039;Pre-requisites&#039;&#039;&#039; 1. Familiarity with IT hardware components. 2. Familiarity with...&quot;</p> <p><b>New page</b></p><div>== IBM Certified Solution Advisor - Tivoli Service Delivery and Process Automation Solutions 2009 ==<br /> <br /> === Introduction ===<br /> The candidate with this certification is a person who identifies opportunities and influences direction for IBM IT Service Management solutions within the customer environment and is responsible for educating and influencing key decision makers. <br /> <br /> === Overview ===<br /> '''Pre-requisites'''<br /> <br /> 1. Familiarity with IT hardware components. <br /> <br /> 2. Familiarity with return on investment (ROI) calculations. <br /> <br /> 3. Familiarity with IT process analysis methods and techniques. <br /> <br /> 4. Familiarity with international (government and civil) regulations (Sarbanes-Oxley, HIPAA, ISO 9000, Australian Privacy Act, etc.).<br /> <br /> 5. ITIL Foundation Level certification<br /> <br /> 6. Working knowledge of IT Asset Management.<br /> <br /> 7. Familiarity with IT organization structures.<br /> <br /> 8. Conceptual knowledge of key infrastructure 3rd party products for example WebLogic, Oracle, Microsoft SQL.<br /> <br /> 9. Working knowledge of Tivoli-s process automation engine.<br /> <br /> 10. Working knowledge of Tivoli products like IBM Tivoli Asset Management for IT, IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database etc <br /> <br /> === Certification Requirements ===<br /> To obtain the Certification, the following exam is to be taken:<br /> <br /> [[000-029-practice-test|000-029]] - Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions 2009</div>

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